Policies

PRICING
> We strive to keep our prices as low as possible. However, due to unexpected
increases, published prices are subject to change without notice. Merchandise
will be invoiced at prevailing prices at time of shipment.
> Large volume quotes are also available.
> Sales tax will be charged in states where it is applicable.

TERMS
> Our terms are Net 30 days for customers with approved credit. We do require
a minimum of $50.00 per month in purchases to maintain an open account.
Monthly statements will not be sent unless requested.
> Unless an open account has been established, or the order has been pre-paid
with a credit card, all orders will be shipped C.O.D. cashier's check / money order only.
> There will be a service charge for all returned checks.

CREDIT CARDS
> A-1 janitorial Supply accepts Visa, MasterCard, Discover, Bravo and American Express.
If you desire, we can keep your card information on file so your orders are
automatically paid as they are shipped.

MINIMUM ORDER
> Our minimum order is $25.00 (before freight). Any order not meeting this
minimum will be automatically billed a $5.00 "Small Order Processing Charge".

FREIGHT
> All invoices will include shipping and handling. A-1 Janitorial Supply will ship the order
by carrier of their choice due to weight restrictions, unless requested otherwise

SHIPPING / PICK-UPS
> All orders are processed and shipped the same day, if placed before 1:00pm west coast time.
Pick-ups are available in 1 business hour. We also provide Next Day or Second Day
Air Service through UPS if requested.

DAMAGE CLAIMS
> All damage claims must be filed by the consignee (customer) with the carrier.
When reporting damage, be sure to hold all packing materials for inspection.

SHORTAGES
> Any shortages must be called in to our Customer Service Department
within 3 days of receipt.

RETURNS
> No merchandise is to be returned without first obtaining a Return
Authorization Number from A-1 Janitorial Supply.
> Any authorized return must be carefully packed and be in an
unmarked, saleable condition to be accepted.
> All returned merchandise must be shipped freight pre-paid.
> Refused C.O.D. shipments are subject to a 15% restocking
fee and ALL freight charges. 

>No refund or exchange on chemicals products No refunds on any goods after 30 days

15 % restocking fee on all returned goods.

 

BACKORDERS
> We can "backorder" an out of stock item for shipment at a later date,
or you can be a "No Backorder Customer" and you can reorder the item
on your next order. Let us know which is more convenient for you.

SPECIAL ORDERS
> A-1 Janitorial Supply will gladly order an item for you that we do not stock.
These items will be ordered for you on a non-cancelable, non-returnable basis only.
 
   Toll Free 1 888 404 6250